Heather joined the Bellevue College eLearning team in Fall 2017 from BCs Information Technology Services division in Fall 2013. She received her Instructional Design Certificate in Fall 2018, and her BA in Information Systems & Technology, Cyber Security & Systems Administration in Fall 2016. Prior to that from a successful Quality Service Experience career in Retail Management and local Commercial Banking. Heather enjoys developing long-term relationships by blending process improvement, project management, leadership, problem-solving, instructional design, training, and mentoring success across online platforms and technologies with communications, innovative ideas, technology, and support. Travel, Cooking, Gardening, Gaming, Media & Creative Arts too!